Refund Policy

Refund Policy

General Policy

RummyFly strives to provide the best possible gaming experience to its users. However, due to the nature of our services, refunds are generally not provided for in-game purchases, chips, or other virtual items.

Exceptions

In certain specific circumstances, RummyFly may consider issuing a refund, such as:

1. Technical Issues: If a technical glitch or system error directly results in the loss of chips or other virtual items, we may investigate the issue and consider a refund or compensation.
2. Unforeseen Circumstances: In cases of unforeseen circumstances, such as natural disasters or other events beyond our control, we may offer refunds or compensation at our discretion.
3. Fraud or Unauthorized Access: If you believe your account has been compromised or if there is evidence of fraudulent activity, please contact our customer support immediately. We may investigate the matter and consider a refund or other appropriate action.

How to Request a Refund

To request a refund, please contact our customer support team with the following information:

• Your RummyFly username
• A detailed description of the issue or problem you encountered
• Any relevant screenshots or transaction details

Our customer support team will review your request and respond within a reasonable timeframe.

Important Note:

Please note that refunds are not guaranteed and are subject to our review and discretion. We reserve the right to deny refund requests that do not meet the criteria outlined in this policy.

Contact Us

If you have any questions or concerns regarding our refund policy, please contact our customer support team through the in-app support system or by email at info@rummyfly.com